Dale Johnson
About Dale Johnson
Dale Johnson is a Technical Support Engineer at DealerSocket with a background in customer service and technical troubleshooting. He has a Bachelor of Arts in History from the University of North Texas and has received recognition for his performance in resolving customer issues.
Current Role at DealerSocket
Dale Johnson has been employed at DealerSocket as a Technical Support Engineer since 2019. In this role, he is responsible for troubleshooting and supporting Windows and web-based applications. He interacts with third parties to address dealer concerns, ensuring effective communication and resolution of issues. Dale works towards achieving high customer satisfaction by collaborating with cross-functional teams within the organization.
Previous Experience at Amazon Fulfillment Centre
Before joining DealerSocket, Dale Johnson worked at the Amazon Fulfillment Centre as an Assembly Line Worker from 2016 to 2017. This position lasted for 10 months and took place in the Dallas-Fort Worth Metroplex. His experience in a fast-paced environment contributed to his skills in operational efficiency and teamwork.
Career Background at MilesTek and The Home Depot
Dale has a diverse work history, including a role as Design and Document Control Supervisor at MilesTek from 2013 to 2015. He also worked as a Customer Service Associate at The Home Depot for one year during 2016 to 2017 in Denton, Texas. These positions helped him develop strong customer service skills and an understanding of operational processes.
Education and Academic Background
Dale Johnson studied at Amarillo College and later attended the University of North Texas, where he earned a Bachelor of Arts degree in History. His educational background has provided him with critical thinking skills and a broad understanding of various subjects, which he applies in his professional roles.
Achievements in Technical Support
At DealerSocket, Dale has achieved top honors for closing the highest number of cases with positive resolutions from customers. He is actively working towards a promotion by becoming proficient in multiple DealerSocket platforms, demonstrating his commitment to professional growth and excellence in customer support.