Roy Konfino
About Roy Konfino
Roy Konfino serves as the Director of Solutions Architecture at DealHub.io, where he leads a team of solution experts and manages the Center of Excellence for Customer Success Management. He has extensive experience in implementation and support roles within the company and holds a Bachelor of Science in Electrical and Electronics Engineering from Tel Aviv University.
Current Role at DealHub
Roy Konfino serves as the Director of Solutions Architecture at DealHub.io, a position he has held since 2022. In this role, he leads a team of solution experts and is responsible for conducting training sessions to enhance team capabilities. He manages the Center of Excellence (CoE) to ensure that the Customer Success Management (CSM) organization is well-informed and proficient in using the system. His leadership focuses on aligning team efforts with customer needs and organizational goals.
Previous Experience at DealHub
Prior to his current role, Roy worked at DealHub.io in various capacities. He served as an Implementation Specialist Team Leader from 2020 to 2022, where he oversaw the implementation process and led a team to ensure successful project delivery. Additionally, he worked as an Implementation/Support Engineer from 2019 to 2022, providing technical support and solutions to clients. His tenure at DealHub.io spanned three years, during which he contributed significantly to the company's customer success initiatives.
Early Career and Internships
Roy's early career includes a brief role as a PV Installer at Kedma Solar in 2018, where he worked for one month in the Tel Aviv Area. He also completed an internship at infoMET Teknoloji in Istanbul, Turkey, in 2016, which lasted for two months. These experiences provided him with foundational skills in technical installation and support.
Education in Electrical and Electronics Engineering
Roy Konfino earned a Bachelor of Science (BSc) degree in Electrical and Electronics Engineering from Tel Aviv University. His studies spanned from 2014 to 2018, equipping him with essential knowledge and skills relevant to his current role in solutions architecture and customer success.
Customer Success Initiatives
In his role at DealHub.io, Roy conducts ongoing Quarterly Business Reviews (QBRs) to ensure that customers meet their Key Performance Indicators (KPIs) and derive maximum value from the services provided. He also collaborates with Research and Development (R&D) to provide recommendations on new capabilities and introduces new features to enhance the Customer Success Organization.