Deck Commerce
Deck Commerce offers a comprehensive order management system for direct-to-consumer retailers, featuring automation, omnichannel support, and integration capabilities.
Company Overview
Deck Commerce specializes in providing a comprehensive order management system (OMS) tailored for high-volume, direct-to-consumer retailers. Their platform enables businesses to manage orders, inventory, and returns efficiently through an API-first architecture. By integrating with over 60 commerce vendors, Deck Commerce offers seamless integration capabilities with existing business systems, ensuring streamlined operations across various retail channels.
Order Management System
Deck Commerce's order management system is engineered to support high-volume transactions for direct-to-consumer retailers. The system includes advanced order orchestration features that automate workflows and fulfillment logic. This ensures efficient processing of orders, payments, notifications, and tracking, which helps businesses manage complex transaction scenarios with ease.
Automated Inventory Management
Deck Commerce provides automated inventory management to help retailers prevent stockouts and overstock situations. The system ensures real-time, cross-channel visibility of inventory, allowing both businesses and customers to stay informed. This functionality supports omnichannel retail strategies by enabling buy anywhere, fulfill anywhere, and return anywhere capabilities.
Omnichannel Retail Strategies
Deck Commerce supports omnichannel retail strategies through its comprehensive OMS platform. The system allows retailers to offer flexible purchasing options such as buy anywhere, fulfill anywhere, and return anywhere. By integrating with multiple commerce vendors, Deck Commerce provides the infrastructure necessary to manage orders and inventory across various sales channels effectively.
Customer Service Portal
Deck Commerce features a customer service portal designed to provide a 360° view of customer interactions. This portal facilitates efficient handling of customer inquiries and issues by offering a detailed overview of transaction histories, order statuses, and communication records. The system also supports automated return management processes, enabling quick handling of returns, cancellations, and exchanges.