Sania Ahmed
About Sania Ahmed
Sania Ahmed is a Technical Writer with experience in creating and launching In-App Engagements at Gainsight. She currently works at Deck Commerce and has a background in instructional design and pharmacy.
Work at Deck Commerce
Sania Ahmed currently holds the position of Technical Writer at Deck Commerce, where she has been employed since 2023. In this role, she focuses on creating and managing technical documentation that supports the company's products and services. Her expertise in content localization and message simplification contributes to enhancing user engagement and understanding.
Previous Experience at Gainsight
Sania Ahmed worked at Gainsight for a total of 2 years as a Technical Writer, from 2020 to 2022, and later as a Senior Technical Writer for 10 months in 2023. During her tenure, she led the creation and launch of In-App Engagements and managed multiple projects, including API Project, Quality Assurance, and Content Localization. Her contributions significantly impacted the documentation and user experience.
Education and Expertise
Sania Ahmed studied at Shadan Women's College of Pharmacy, where she earned a Bachelor of Pharmacy (BPharm). She furthered her education at TechTotal, achieving a certification in Technical Writing in 2018. In 2020, she completed a course in Instructional Design at the University of Maryland, focusing on instructional design models. Her educational background supports her proficiency in technical writing and content development.
Background in Technical Publication
Before her role at Gainsight, Sania Ahmed worked at iLenSys Technologies Pvt Ltd as a Trainee Associate Consultant in Technical Publication for 6 months in 2019. This early experience laid the foundation for her career in technical writing and documentation, allowing her to develop essential skills in the field.
Technical Skills and Tools
Sania Ahmed is proficient in various authoring tools, including RoboHelp, Word, XML, and Frame Maker. Her specialization in content localization emphasizes her ability to simplify messages and manage Jira projects effectively. These skills enhance her capability to produce clear and concise technical documentation.