Zulfiqar Ahmad
About Zulfiqar Ahmad
Zulfiqar Ahmad is the Chief Customer Officer at Deck Commerce, specializing in customer success initiatives within the SaaS, eCommerce, and Payments sectors. He has a diverse background with significant roles at Amazon and Experian Data Quality, where he focused on scaling organizations and developing teams.
Current Role at Deck Commerce
Zulfiqar Ahmad serves as the Chief Customer Officer at Deck Commerce since 2023. In this role, he focuses on enhancing customer success and driving initiatives that align with the company's strategic goals. His leadership is pivotal in ensuring that customer needs are met effectively, contributing to the overall growth and satisfaction of the client base.
Previous Experience at Amazon
Zulfiqar Ahmad held multiple positions at Amazon from 2015 to 2023. He served as the Head of Tech Services and GTM Ops for Amazon Pay, where he oversaw strategic initiatives. Prior to this, he was the Manager of Solutions Architecture and later the Head of Onboarding and Support for Amazon Pay. His tenure at Amazon spanned various roles that contributed to his expertise in customer service and operational efficiency.
Experience at Experian Data Quality
Zulfiqar Ahmad worked at Experian Data Quality in various capacities from 2010 to 2015. His roles included Sales Engineer, Professional Services Manager, and Manager of Delivery for Professional Services. His experience at Experian equipped him with skills in solutions architecture and professional services, which he applied to enhance customer engagement and service delivery.
Educational Background
Zulfiqar Ahmad earned a Master's Degree in Administrative Studies with a focus on eCommerce from Boston University, completing his studies from 2005 to 2008. He also holds a Bachelor's Degree in History from the University of Massachusetts Amherst, which he obtained from 1999 to 2003. His educational background supports his expertise in business and technology.
Expertise in Customer Success and SaaS
Zulfiqar Ahmad specializes in customer success initiatives within the SaaS, eCommerce, and Payments sectors. He has a proven track record of developing teams and individuals, ensuring they reach their full potential. His expertise encompasses Go-to-Market strategies, partnerships, and support, which are critical for scaling organizations effectively.