Antonella Bellifemine
About Antonella Bellifemine
Antonella Bellifemine is a Help Desk Specialist currently working at Dedalus in Bari, Italy. She has a background in customer assistance and technical support, with previous roles at CGM Clinical and EXPRIVIA PROJECTS S.R.L., and holds multiple degrees in various fields of study.
Work at Dedalus
Antonella Bellifemine currently serves as a Help Desk Specialist at Dedalus, a role she has held since 2023. In this position, she provides first-level technical support for software related to screening and anatomical pathology. This work is part of the Regione Puglia Scrap project, which focuses on improving healthcare services in the region. Her responsibilities include troubleshooting issues and assisting users with software inquiries.
Previous Experience in Customer Support
Prior to her current role, Antonella worked at EXPRIVIA PROJECTS S.R.L. as a customer support operator for Enel from 2021 to 2023. Additionally, she held the position of Help Desk 1° livello Eni at the same company from 2018 to 2021. In these roles, she developed her skills in customer assistance and technical support, contributing to service improvements and maintaining professional relationships with both clients and superiors.
Education and Expertise
Antonella Bellifemine has a solid educational background in various fields. She studied at ITCGT Salvemini, where she earned a Diploma in Informatica and economia aziendale from 2008 to 2012. She furthered her education at Università degli Studi di Bari, obtaining a Laurea breve in lingue e culture per il turismo e la mediazione internazionale from 2017 to 2021. Most recently, she completed a Laurea Magistrale in Lingua e letteratura inglese at Alma Mater Studiorum – Università di Bologna from 2021 to 2023.
Professional Development and Skills
Antonella actively seeks opportunities for professional growth and is open to relocation, indicating her willingness to adapt and learn in new environments. She has developed strong teamwork skills and the ability to independently resolve issues through her work experiences. Her proactive approach includes offering suggestions for service enhancements, demonstrating her commitment to continuous improvement within her roles.