Jonas Aschemann
About Jonas Aschemann
Jonas Aschemann is a Tech Touch Customer Success Manager at DeepL, with a diverse background in customer success and enablement roles across various industries, including automotive and AI. He has multilingual skills and experience in Conversational AI and Reality Capture, enhancing his effectiveness in delivering customer support.
Current Role at DeepL
Jonas Aschemann serves as a Tech Touch Customer Success Manager at DeepL, a position he has held since 2024. In this role, he focuses on enhancing customer experiences through effective communication and support. His multilingual skills contribute to his ability to assist a diverse clientele, ensuring that language barriers do not hinder customer satisfaction.
Previous Experience in Customer Success
Aschemann has a diverse background in customer success and enablement roles across various industries. He worked at e-bot7 as a Technical Customer Success Manager from 2021 to 2023, where he was responsible for customer adoption and technical support. His experience also includes a role as Customer Enablement Manager at NavVis from 2023 to 2024, further solidifying his expertise in customer engagement.
Education and Academic Background
Jonas Aschemann's educational background includes a Master Grande École from Montpellier Business School, achieved in 2018. He also holds a Bachelor of Science in Business Administration from the University of Regensburg, completed in 2019. Additionally, he studied Business Information Systems at Otto-Friedrich-University Bamberg for two semesters. His early education at Ignaz-Günther-Gymnasium focused on foreign languages, where he achieved A-levels in English, Latin, and French.
Experience in the Automotive Industry
Aschemann has significant experience in the automotive sector. He worked at AUDI AG as a Business Development & After Sales Strategy Specialist for four months in 2019. Additionally, he held a regional role at Daimler South East Asia Pte. Ltd. as Network Development Manager, where he gained international experience in Singapore. These roles have contributed to his understanding of customer needs within the automotive industry.
Multilingual Skills and International Experience
Jonas Aschemann possesses multilingual skills, which enhance his effectiveness in delivering customer support. His language proficiency includes English, Latin, and French. He also gained international experience while working in Singapore, which has broadened his perspective on customer engagement in a global context. This combination of language skills and international exposure supports his role in breaking down language barriers at DeepL.