Delivery Solutions
Delivery Solutions is a digital fulfillment platform for enterprise retailers, offering comprehensive services for delivery, pickup, returns, and post-purchase experiences, including AI and analytics enhancements.
Digital Fulfillment Platform for Enterprise Retailers
Delivery Solutions offers a comprehensive digital fulfillment platform designed for enterprise retailers. The platform provides solutions that cover the entire customer experience from delivery and pickup to returns and post-purchase interactions. By integrating various functionalities, it aims to simplify and enhance the fulfillment process.
Same-Day Delivery and Fleet Management
Delivery Solutions provides same-day delivery and shipping services, ensuring that customers receive their purchases promptly. Additionally, the company supports fleet management services, which help retailers oversee and manage their delivery vehicles efficiently. This service is crucial for maintaining timely and reliable deliveries.
Pickup Solutions: In-Store, Curbside, and Locker
Delivery Solutions offers multiple pickup options to cater to different customer preferences. These include in-store pickup, curbside pickup, and pickup from lockers. These flexible options provide convenience for customers and streamline the fulfillment process for retailers.
Returns Management System
The company features a robust returns management system that supports various return methods. These include return-to-store, exchanges, and boxless & labelless returns. This system simplifies the returns process for customers and helps retailers manage returns more efficiently.
AI and Machine Learning-Driven Enhancements
Delivery Solutions employs AI and machine learning technologies to improve delivery operations. These enhancements include predictive ETA/ETD, which helps predict estimated times of arrival and departure. Additionally, smart boundaries for delivery zones and smart delivery assurance are utilized to optimize delivery routes and ensure successful deliveries.
Analytics Platform with Power BI Reports
The company leverages an analytics platform integrated with Power BI reports to provide data-driven insights. This platform helps retailers gain a better understanding of their delivery and fulfillment operations, thereby enabling them to make informed decisions and achieve orchestration savings.
Single Contract Model for Carrier Integration
Delivery Solutions simplifies carrier integration and management through a single contract model. This approach allows retailers to manage multiple delivery solution providers under one contract, streamlining administrative processes and enhancing operational efficiency.
Portal with Modular Microservices and Role-Based Access
The platform includes a portal that features modular microservices, which allow retailers to customize their fulfillment solutions according to their needs. Additionally, the portal supports role-based access and single sign-on capabilities, providing secure and convenient access for authorized users.