Jennifer Bennett
About Jennifer Bennett
Jennifer Bennett is a Senior Customer Success Manager at Delivra, where she has worked since 2022. She has a background in customer care and sales operations, with previous roles at Roche Diagnostics and Pearson, and holds a Bachelor of Science in Kinesiology from Indiana University Bloomington.
Work at Delivra
Jennifer Bennett has been serving as a Senior Customer Success Manager at Delivra since 2022. In this role, she has implemented strategic planning initiatives that enhanced customer retention rates. Prior to her current position, she worked as a Customer Success Manager at Delivra from 2018 to 2022. During her tenure, she contributed to the development of a customer feedback loop that informed product development and played a key role in the integration of new CRM software, which improved team efficiency. Additionally, she developed a comprehensive training program for new hires in the Customer Success department.
Previous Experience
Before joining Delivra, Jennifer Bennett held several positions that contributed to her expertise in customer success and operations. She worked at Roche Diagnostics as a Customer Care Specialist from 2007 to 2010. Following this role, she joined Pearson, where she served as a Sales Operations Analyst from 2010 to 2013 and later as an Employability Solutions Consultant (Account Manager) from 2013 to 2018. These experiences provided her with a solid foundation in customer service and sales operations.
Education and Expertise
Jennifer Bennett studied at Indiana University Bloomington, where she earned a Bachelor of Science degree in Kinesiology and Exercise Science from 2002 to 2006. She also attended Mt. Vernon High School in Fortville, Indiana, from 1999 to 2002. Her educational background, combined with her extensive experience in customer success and operations, has equipped her with the skills necessary to excel in her current role.
Industry Involvement
Jennifer Bennett actively participates in industry conferences, representing Delivra and sharing insights on customer success strategies. Her involvement in these events highlights her commitment to staying informed about industry trends and best practices, as well as her dedication to enhancing customer success within her organization.