Samer Shwayhat
About Samer Shwayhat
Samer Shwayhat is a Customer Success and Delivery professional with over 20 years of experience in digital marketing and client relationship management. He has held various leadership roles, including Director of Customer Success at OpenText and currently works at Denodo.
Work at Denodo
Samer Shwayhat has been employed at Denodo since 2021, serving in the role of Customer Success and Delivery. His responsibilities include ensuring customer satisfaction and successful delivery of services. He operates from New York, New York, and has contributed to the company's focus on data virtualization solutions.
Previous Experience at OpenText
Prior to his current role, Shwayhat worked at OpenText as the Director of Customer Success from 2010 to 2017. During his seven years in this position, he was responsible for overseeing customer success initiatives in the Greater New York City Area, focusing on enhancing customer relationships and satisfaction.
Career Background
Samer Shwayhat has a diverse professional background with experience in various roles related to customer success and sales support. He worked at Electronic Data Systems as a Sales Support Lead from 1997 to 2000 and at HP Autonomy as Manager of Client Services from 2007 to 2010. He also held the position of Customer Success Manager at WorkFusion for a brief period in 2021.
Education and Expertise
Shwayhat holds an MBA in Information Systems Management from Wayne State University, where he studied from 1999 to 2001. He also earned a degree in Business Administration with a focus on Marketing from the University of Connecticut, where he studied from 1992 to 1996. His educational background supports his over 20 years of expertise in digital marketing, client success, and relationship management.
Skills and Competencies
Samer Shwayhat possesses strong communication skills and has a proven ability to manage customer and stakeholder relationships at senior levels. He has a track record of building high-performing SaaS-based teams and has experience in integrating and delivering data securely across various sources using data virtualization platforms.