Zaheeda Cassim
About Zaheeda Cassim
Zaheeda Cassim serves as the Service Desk Team Lead at Derivco, where she has worked since 2006, accumulating 18 years of experience in the role.
Work at Derivco
Zaheeda Cassim has been employed at Derivco since 2006, serving as the Service Desk Team Lead. In this role, she oversees the service desk operations, ensuring efficient support and communication within the organization. Her long tenure of 18 years reflects her commitment to the company and her expertise in managing service desk functions.
Professional Role and Responsibilities
As the Service Desk Team Lead at Derivco, Zaheeda Cassim is responsible for leading a team that provides technical support and assistance to users. Her role includes managing service requests, troubleshooting issues, and ensuring high levels of customer satisfaction. She plays a key role in maintaining operational efficiency and implementing best practices within the service desk.
Career Longevity
Zaheeda Cassim's career at Derivco spans 18 years, indicating a significant level of experience in the service desk domain. Her long-standing position highlights her ability to adapt to changing technologies and processes within the organization, contributing to her team's success and the overall effectiveness of the service desk.