Amber Mc Alpine
About Amber Mc Alpine
Amber McAlpine is a Customer Support Representative with extensive experience in customer service and account management. She has worked in various roles across the healthcare and financial services sectors, demonstrating a diverse professional background.
Current Role at Descartes Systems Group
Amber Mc Alpine has been employed as a Customer Support Representative at Descartes Systems Group since 2023. In this role, she utilizes her extensive experience in customer service to assist clients and address their inquiries effectively. Her position is remote, allowing her to contribute to the company from Ontario, Canada.
Previous Experience at Patient News
Amber Mc Alpine worked at Patient News for a total of six years, holding various positions including Senior Account Success Manager, CS Process Project Manager, and Account Executive. Her tenure from 2016 to 2023 involved managing client relationships and overseeing customer support processes. This experience enhanced her skills in account management and customer service.
Educational Background
Amber Mc Alpine studied at CDI College, where she earned a Diploma in Dental Office and Chairside Assistance from 2004 to 2005. She also completed her secondary education at North Park Secondary School, achieving her Ontario Secondary School Diploma (OSSD). This educational foundation supported her transition from dental assistance to roles in logistics and supply chain management.
Diverse Professional Background
Amber Mc Alpine has a diverse professional background that spans the healthcare and financial services industries. She began her career as a Dental Assistant at Smile Solutions in 2005 and later transitioned to roles in customer support and account management at companies like Citi and Reebok. Her experience includes supervisory roles, indicating her leadership capabilities.
Remote Work Experience
Amber Mc Alpine has significant experience working remotely in customer support roles. This includes her current position at Descartes Systems Group and her previous roles at Patient News. Her ability to adapt to remote work environments has contributed to her success in managing client relationships and providing effective support.