Arpandeep Hanjra
About Arpandeep Hanjra
Arpandeep Hanjra is an Incident Analyst at Descartes Systems Group, with a background in cloud computing and IT operations. He has previously held positions at Greenback Business Solutions Inc. and OMERS, and holds a Bachelor's degree in Computer Science and a Postgraduate certificate in Cloud Computing for Big Data.
Work at Descartes Systems Group
Arpandeep Hanjra has been employed at Descartes Systems Group as an Incident Analyst since 2019. In this role, he is responsible for managing incidents and ensuring effective communication during critical situations. He has developed team communications and organized conference calls via Microsoft Teams to facilitate the resolution of incidents. Additionally, he has utilized Microsoft Yammer to keep higher management informed during Priority 1 (P1) and Priority 2 (P2) incidents.
Experience in IT Operations
Prior to his current position, Hanjra worked at OMERS as a Student IT Operations Compliance Analyst for three months in 2019. He also served as a Loan Analyst at Greenback Business Solutions Inc. from 2018 to 2019, where he gained experience in overseeing global server, network, and application monitoring systems, including cloud environments such as Azure and AWS.
Education and Expertise
Hanjra holds a Bachelor's degree in Computer Science from DAV Institute of Engineering and Technology, which he completed from 2013 to 2017. He furthered his education at Lambton College, where he studied Cloud Computing for Big Data and earned a Post Graduate Certificate from 2017 to 2019. His academic background provides him with a solid foundation in IT and cloud technologies.
Technical Skills and Contributions
In his role as an Incident Analyst, Hanjra has performed Windows, Microsoft Azure, and AWS patching in accordance with documentation and change processes. He played a significant role in the implementation of a new security policy by adding over 100 users to the Active Directory Exception List. His contributions enhance the security and efficiency of IT operations within the organization.