Chris Ball
About Chris Ball
Chris Ball is a Product Owner with extensive experience in managing product catalogs and providing training and support for complex business solutions. He has worked for various companies, including TELUS and Descartes Systems Group, and holds a Bachelor of Arts (Honours) from Queen's University.
Work at Descartes Systems Group
Chris Ball has been serving as a Product Owner at Descartes Systems Group since 2021. In this role, he manages monthly and ad hoc updates to the product catalogue, acting as the Product and Workflow prime. His responsibilities include overseeing product development and ensuring that updates align with stakeholder requirements.
Previous Experience in Product Ownership
Before joining Descartes Systems Group, Chris Ball worked as a Product Owner at TELUS from 2011 to 2021. During his tenure, he provided Change Management support, which involved training diverse audiences on roles, responsibilities, software functionality, and process changes. He also elicited and developed requirements for complex business solutions, managing them through Borland CaliberRM.
Professional Background in Customer Relations and Sales
Chris Ball has experience in customer relations and sales, having worked at Petro-Canada as Corporate Customer Relations from 2005 to 2006. He also held the position of Inside Sales Executive at Honeycomb Worldwide for 10 months from 2003 to 2004. These roles contributed to his understanding of customer needs and sales processes.
Education and Expertise
Chris Ball studied at Queen's University, where he earned a Bachelor of Arts (Honours) in Political Studies with a focus on International Political Economy and political communication from 1999 to 2003. This educational background has provided him with a foundation in analytical thinking and communication skills relevant to his professional roles.
Contributions to Amdocs-Based Software
In his career, Chris Ball has led the implementation of an Amdocs-based Enterprise Product Catalog management service. His responsibilities included creating and leading testing, defect resolution, and deployment plans. He also drafted, edited, and delivered a peer-approved User Guide for Amdocs-based software and processes, showcasing his ability to generate and edit documentation and training materials.