Deepti Kaushal
About Deepti Kaushal
Deepti Kaushal is an Application/Technical Support Specialist with over 12 years of experience in international telecommunications. She holds a Bachelor's degree in Arts from Dyal Singh College and has certifications in Microsoft Systems Engineering and Juniper Firewall technology.
Work at Descartes Systems Group
Deepti Kaushal has been employed at Descartes Systems Group as an Application/Technical Support Specialist since 2018. In this role, she provides technical support and assistance to clients, ensuring that their applications function smoothly. Her responsibilities include troubleshooting issues, offering solutions, and translating complex technical information into understandable terms for end users. This position builds on her extensive experience in the telecommunications industry.
Education and Expertise
Deepti Kaushal holds a Bachelor's degree in Arts from Dyal Singh College, University of Delhi, where she studied from 2001 to 2004. She furthered her education at Centennial Community College, earning a degree in Computer Systems Networking and Telecommunications from 2007 to 2009. Additionally, she studied at the National Institute of Information Technology (NIIT) in 2004, focusing on software. Her educational background supports her technical expertise in application and technical support.
Background in Technical Support
Deepti Kaushal has accumulated over 12 years of experience in the telecommunications sector. Prior to her current role, she worked as a Technical Resolution Specialist at Bell from 2010 to 2015, where she resolved technical issues for customers. She then served as a Technical Support Analyst at Carlton Group Ltd. from 2015 to 2018, further enhancing her skills in technical support and customer service.
Certifications and Skills
Deepti Kaushal holds several professional certifications, including Microsoft Certified Systems Engineer (MCSE) and a certification in Firewall technology from Juniper. These certifications validate her technical skills and knowledge in systems engineering and network security. She possesses a unique talent for simplifying complex technical concepts, making them accessible to end users, which is a valuable asset in her support roles.