Felipe Araújo
About Felipe Araújo
Felipe Araújo is a Desktop Analyst with expertise in both Windows and Linux environments. He specializes in cloud administration using Azure and has experience in customer service across Ireland and Brazil.
Work at Descartes Systems Group
Felipe Araújo has been employed at Descartes Systems Group as a Desktop Analyst since 2023. In this role, he operates within a tier 2 and 3 department, providing 24/7 global support. His responsibilities include supporting and administering Value-Added Networks (VAN) and managing projects and tickets using Jira and FS SLA. He engages in troubleshooting processes that involve deep investigation of logs and works with diverse levels of OSI layers.
Education and Expertise
Felipe Araújo holds a Postgraduate degree in Information Technology Security from Unichristus, which he completed from 2016 to 2017. He also earned a Professional Diploma in Computer Networking from UniAteneu - Centro Universitário, studying from 2012 to 2014. His expertise encompasses both Windows and Linux environments, with a specialization in cloud administration, particularly using Azure. He utilizes DevOps methodologies in his current role.
Background
Felipe Araújo has a diverse background that includes international experience. He participated in an English Exchange Programme at Eli English Language Institute in Dublin, Ireland, from 2018 to 2021. This experience contributed to his customer service skills in both face-to-face and phone-based environments. He has also worked in Brazil, including a position as an Information Technology Specialist at Yalo from 2022 to 2023.
Professional Experience
Prior to his current role at Descartes Systems Group, Felipe Araújo worked as an Information Technology Specialist at Yalo for one year. His responsibilities in this position included managing IT-related tasks and providing technical support. His career trajectory reflects a strong foundation in IT, with significant experience in customer service and technical support roles.
Technical Skills
Felipe Araújo possesses a range of technical skills relevant to his role as a Desktop Analyst. He is proficient in cloud administration, particularly with Azure, and has experience with both Windows and Linux operating systems. His work involves managing projects and tickets using Jira and FS SLA, as well as engaging in troubleshooting processes that require detailed log analysis.