Tim Howard
About Tim Howard
Tim Howard is a Technical Support Analyst at Descartes Systems Group, where he has worked since 2021. He has a background in continuous improvement and leadership in the computer software industry, along with experience in sales and manufacturing processes.
Work at Descartes Systems Group
Tim Howard has been employed at Descartes Systems Group since 2019, where he serves as an Incident Management Centre Representative. In this role, he has accumulated five years of experience, contributing to the company's technical support operations. Additionally, he has held the position of Technical Support Analyst since 2021, where he applies his skills in manufacturing processes and continuous improvement to enhance customer support services.
Education and Expertise
Tim Howard earned a Bachelor of Arts (B.A.) in English Language and Literature from Wilfred Laurier University, completing his studies from 2010 to 2014. He furthered his education at Conestoga College, where he obtained a Graduate Certificate in IT Network Security in 2018. His educational background supports his expertise in technical support and incident management within the computer software industry.
Background
Before joining Descartes Systems Group, Tim Howard worked at Lantic Inc as a Forklift Operator for three months in 2017 in Toronto. He also gained experience at Conestoga College as a student in IT Network Security for seven months in 2018 in the Kitchener, Canada Area. His diverse work history has equipped him with a strong foundation in both technical and operational roles.
Skills and Competencies
Tim Howard possesses a strong skill set that includes expertise in manufacturing processes and a demonstrated history of working in sales. His background in sales enhances his ability to understand and address customer needs effectively in his technical support role. His continuous improvement and leadership skills further contribute to his effectiveness in the computer software industry.