Timothy Dick
About Timothy Dick
Timothy Dick is an experienced professional in customer success and sales, currently serving as the ANZ Lead - Customer Success at Descartes Systems Group. He has a diverse background, having held various roles in customer success and account management across New Zealand and the San Francisco Bay Area.
Current Role at Descartes Systems Group
Timothy Dick serves as the ANZ Lead - Customer Success at Descartes Systems Group since 2023. In this role, he focuses on creating and sharing best practices, case studies, testimonials, and success stories with both internal and external stakeholders. He is responsible for advocating for customer needs and feedback, collaborating with product, engineering, and leadership teams to prioritize feature requests and enhancements.
Previous Experience in Customer Success
Before joining Descartes Systems Group, Timothy Dick held several positions in customer success. He worked as a Senior Customer Success Manager at Udemy from 2019 to 2021 and as an Enterprise Customer Success Manager at Vyond from 2018 to 2019. His experience includes developing strong relationships with key decision-makers and monitoring customer health metrics to prevent churn and increase engagement.
Sales and Account Management Background
Timothy has a solid background in sales and account management. He was an Account Executive at HRV from 2011 to 2013, followed by a role as Senior Account Executive at STOREPRO SOLUTIONS LTD from 2013 to 2015. He also served as Franchise Owner & Sales Manager at STOREPRO SOLUTIONS LTD from 2015 to 2018, where he gained extensive experience in managing customer relationships and driving sales.
Education and Qualifications
Timothy Dick studied at Ara Institute of Canterbury, where he achieved a National Diploma in Business with a focus on Business/Managerial Economics from 2016 to 2018. This educational background has equipped him with the necessary skills to excel in customer success and sales roles.
Industry Engagement and Representation
Timothy represents Peoplevox at various industry events, webinars, and conferences in the APAC region. He showcases his expertise and thought leadership, contributing to discussions and knowledge sharing within the industry.