Jason P. Lomax
About Jason P. Lomax
Jason P. Lomax serves as the Vice President of Global Customer Success and Support at Device42, where he has worked since 2018. He has extensive experience in customer success and IT management, previously holding director positions at Tangoe and Device42.
Work at Device42
Jason P. Lomax currently serves as the Vice President of Global Customer Success and Support at Device42, a position he has held since 2018. In this role, he manages cloud infrastructure, internal datacenter, and corporate IT operations to support rapid release cycles. Prior to his current title, he worked as the Director of Customer Success, Support, and IT at Device42 for one year, from 2017 to 2018. His responsibilities include implementing strategies for customer success and support, ensuring that the organization meets its operational goals.
Previous Experience at Tangoe
Before joining Device42, Jason P. Lomax worked at Tangoe for 12 years, from 2005 to 2017, as the Director of Success, Support, and IT. During his tenure in Orange, Connecticut, he implemented a 24/7 product support system with engineers located worldwide. His leadership in transformation initiatives and new programs helped the company adapt to industry changes and improve customer satisfaction.
Education and Expertise
Jason P. Lomax holds a Bachelor of Science in IT Business Management from Western Governors University. He also earned a Master of Business Administration (MBA) in Business Administration and Management from Kennesaw State University. His educational background supports his expertise in managing customer success and IT operations, as well as his focus on goal setting, KPIs, and real-time performance tracking.
Background
Jason P. Lomax completed his high school education at St. Joseph High School in Trumbull, Connecticut. His career spans over two decades in customer success and IT management, with significant roles in both Device42 and Tangoe. His experience in implementing support systems and leading transformation initiatives reflects his commitment to enhancing operational efficiency and customer satisfaction.