Lori Massi
About Lori Massi
Lori Massi serves as a Senior Customer Success Manager at Devo, where she has worked since 2021. With a background in customer success management across several companies, she specializes in cloud-native logging and security analytics.
Work at Devo
Lori Massi has served as a Senior Customer Success Manager at Devo since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Devo is headquartered in Cambridge, Massachusetts, and specializes in real-time visibility and high-performance analytics. Lori's responsibilities include managing customer relationships and providing support in a multitenancy environment, which is essential for monitoring and securing business operations.
Previous Experience in Customer Success
Before joining Devo, Lori Massi worked at Onapsis as an Enterprise Customer Success Manager from 2018 to 2021. Her role involved overseeing customer success initiatives in Boston. Prior to that, she was a Customer Success Manager at Datadog from 2016 to 2018, where she also operated in the Boston area. Lori began her career in customer success at Core Security, where she worked for five years from 2011 to 2016 before its acquisition by K1 Capital.
Education and Expertise
Lori Massi earned her Bachelor's degree in Management Science with a Marketing Concentration from Bridgewater State University. Her educational background complements her professional expertise in cloud-native logging and security analytics. This knowledge has been instrumental in empowering security and operations teams within the organizations she has worked for.
Background in Customer Success Management
Lori Massi has extensive experience in customer success management, particularly in environments that require multitenancy solutions. Her roles have involved ensuring that customers maximize the value of the products and services they use. This experience has equipped her with the skills necessary to navigate complex customer needs and foster long-term relationships.