Lori Puglisi
About Lori Puglisi
Lori Puglisi is a Senior Customer Success Manager at Devo, specializing in customer satisfaction and retention through real-time visibility and analytics. With extensive experience in the tech industry, she has held various roles focused on customer success in cloud and security analytics.
Work at Devo
Lori Puglisi has served as the Senior Customer Success Manager at Devo since 2021. In this role, she focuses on enhancing customer satisfaction and retention through the implementation of customer success strategies. Her work aligns with Devo's offerings in cloud-native logging and security analytics solutions. Puglisi leverages her expertise in real-time visibility and high-performance analytics to drive customer engagement and success.
Previous Experience in Customer Success
Prior to her current position at Devo, Lori Puglisi held several roles in customer success across various companies. She worked as an Enterprise Customer Success Manager at Onapsis from 2018 to 2021, where she managed customer relationships in the tech industry. Before that, she was a Customer Success Manager at Datadog from 2016 to 2018 and at Core Security from 2011 to 2016. These roles contributed to her extensive experience in managing customer success teams.
Background in Business Development
Lori Puglisi has a background in business development, having worked in various capacities prior to her focus on customer success. She was involved in business development at SuccessFactors from 2007 to 2008 and at B2B Contact for a brief period in 2009. Additionally, she served as a Business Development and Client Relationship Manager at Satuit Technologies from 2009 to 2011. These experiences provided her with foundational skills in client engagement and relationship management.
Education and Expertise
Lori Puglisi earned her Bachelor's degree in Management Science with a Marketing Concentration from Bridgewater State University, completing her studies from 2003 to 2007. Her educational background supports her expertise in leveraging analytics and visibility to improve customer experiences in the tech sector. This knowledge is integral to her roles in customer success management.