Mariana Castro
About Mariana Castro
Mariana Castro is a Customer Success Manager at Devo, where she has worked since 2022. She has extensive experience in customer success roles across various companies and holds degrees in Biology and Psychology, along with a Master's in Customer Experience.
Work at Devo
Mariana Castro has been serving as a Customer Success Manager at Devo since 2022. In this role, she focuses on reporting key metrics to measure the success of customer success initiatives. She collaborates closely with cross-functional teams, including Sales, Marketing, and Technical Support, to implement effective customer success strategies. Her position is based in Madrid, Comunidad de Madrid, Spain.
Previous Experience in Customer Success
Prior to her role at Devo, Mariana Castro held several positions in customer success across various organizations. She worked as the Customer Success Lead at Barkyn from 2021 to 2022 and as the Head of Customer Success at Undandy from 2020 to 2021. Additionally, she served as a Customer Success Specialist at Undandy from 2017 to 2020, gaining extensive experience in customer engagement and support.
Educational Background
Mariana Castro has a diverse educational background. She studied Biology at Universidade do Porto for one year in 2012-2013. She also pursued a Bachelor's degree in Psychology at Faculdade de Psicologia da Universidade de Lisboa from 2013 to 2017. Additionally, she participated in the Erasmus+ program at Universitat de Barcelona in 2015-2016. Recently, she completed a Master's degree in Customer Experience at Inesdi Digital Business School in 2022-2023.
Language Proficiency
Mariana Castro is fluent in three languages: Portuguese, English, and Spanish. This language proficiency enhances her ability to communicate effectively with a diverse range of clients and stakeholders, contributing to her success in customer-facing roles.
Expertise in E-commerce
Mariana Castro possesses expertise in both B2B and B2C e-commerce. She has developed and implemented strategies aimed at improving process efficiency and effectiveness. Her experience includes coordinating with internal teams such as NOC, CloudOps, and Technical Services to ensure prompt and effective customer assistance.