Merche Hernansaez
About Merche Hernansaez
Merche Hernansaez serves as the Head of EMEA Technical Offices at Devo, bringing extensive experience in technical services and customer operations. She has held various roles in the telecommunications industry, including significant positions at Vodafone and Airtel-Vodafone, and has a strong academic background in telecommunications engineering and business management.
Current Role at Devo
Merche Hernansaez serves as the Head of EMEA Technical Offices in Technical Services at Devo. She has held this position since 2019 and is based in the Madrid Area, Spain. In her role, she is responsible for overseeing technical operations across the EMEA region, ensuring that projects meet deadlines and align with client requirements.
Previous Experience at Vodafone
Before joining Devo, Hernansaez worked at Vodafone for 19 years, from 2000 to 2019. She held various positions, including Team Leader for Customer Operations, where she focused on digital transformation and agile methodologies. During her tenure, she managed the development of new prepaid tariffs and promotions, such as Vodafone Gatuitos and Vodafone YU.
Education and Expertise
Hernansaez earned her Engineer’s Degree in Telecommunications Engineering from Universidad Politécnica de Madrid, completing her studies from 1988 to 1995. She later pursued an Executive MBA at IE Business School, where she was recognized on the Dean's List as one of the top 10% of her class, graduating in 2020. Her education has contributed to her expertise in various technical and managerial areas.
Career Background
Hernansaez began her career as a Graduate Trainee at Compaq Computer Corporation for one month in 1994. She then worked as a Sales Engineer in Customer Delivery at Airtel-Vodafone from 1997 to 2000. Following this, she served as a Key Account Manager at Philips for two years, where she managed passive components.
Achievements and Contributions
Throughout her career, Hernansaez has made significant contributions, including managing the development and launch of corporate products from 2002 to 2004. She gained expertise in roaming, focusing on regulatory projects and pricing strategies from 2004 to 2008. In 2014, she received a Vodafone award for her work related to consumer protection laws.