Aleksandar Mitsov
About Aleksandar Mitsov
Aleksandar Mitsov is an Information Processing Specialist currently working at DIGITALL in Sofia, Bulgaria, with a strong background in customer service and problem-solving. He holds a Bachelor of Engineering in Logistics and has acquired multiple certifications from Zendesk.
Work at CHEQ
Aleksandar Mitsov has been employed at CHEQ as a Customer Service representative since 2022. In this role, he focuses on problem-solving and effective communication, contributing to the company's customer service objectives. His work at CHEQ marks a significant step in his career, allowing him to apply his skills in a dynamic environment.
Experience at DIGITALL
Aleksandar Mitsov serves as an Information Processing Specialist at DIGITALL since 2022. His responsibilities include managing information processes and supporting customer service operations. This position builds on his extensive background in customer service and enhances his expertise in information management.
Education and Expertise
Aleksandar Mitsov completed his high school education at the German Language School 'Friedrich Schiller' in Ruse, where he studied German and English, earning a High School Diploma. He furthered his education at Nikola Vaptsarov Naval Academy, obtaining a Bachelor of Engineering in Logistics from 2019 to 2023. He has also acquired multiple certifications from Zendesk, including Omnichannel Agent and Zendesk Chat for Agents.
Background in Customer Service
Aleksandar Mitsov has over three years of experience in customer service. He previously worked as a Customer Service Representative at Sitel Group from 2020 to 2021 and as a Customer Experience Associate at Crypto.com, where he assisted customers with blockchain transactions and technical issues. His early experience includes a brief role as a Courier at Econt Express in 2018.
Language Proficiency
Aleksandar Mitsov is proficient in English and is currently studying German. His language skills support his roles in customer service and enhance his ability to communicate effectively with diverse clients.