Milen Kirilov
About Milen Kirilov
Milen Kirilov serves as the VP of Cloud and Infrastructure Services at DIGITALL, where he focuses on enhancing service delivery and customer satisfaction. He has extensive experience in IT service management, having held various roles at companies such as Hewlett Packard Enterprise, DXC Technology, and BULPROS.
Current Role at DIGITALL
Milen Kirilov currently serves as the Vice President of Cloud and Infrastructure Services at DIGITALL. He has held this position since 2023, where he focuses on overseeing the governance of IT Service Management best practices within the Cloud and Infrastructure Services Delivery Unit. His responsibilities include developing and implementing delivery setup processes aimed at enhancing customer satisfaction and streamlining service delivery.
Previous Experience in Cloud and Infrastructure Services
Before joining DIGITALL, Milen Kirilov worked at BULPROS as a Cloud and Infrastructure Delivery Manager from 2018 to 2021. He also served as a Delivery Manager at DXC Technology from 2017 to 2018 and held the position of Delivery Manager at Hewlett Packard Enterprise from 2016 to 2017. His roles involved managing service delivery and ensuring alignment with customer needs.
Educational Background
Milen Kirilov has a diverse educational background. He studied at Hochschule Esslingen - University of Applied Sciences, where he earned a Bachelor's Degree in Electrical Engineering and Information Technology from 2003 to 2007. He also attended the University of Telecommunication and Post in Sofia, Bulgaria, achieving a degree in Telecommunication Informatics from 2013 to 2015. Earlier, he completed his high school education at ELS Plovdiv, focusing on Foreign Languages and Literatures from 1994 to 1999.
Career Development and Talent Management
In his current role, Milen Kirilov collaborates closely with HR to identify talent needs within the organization. He actively participates in the recruitment and onboarding processes for new team members, ensuring that the team is equipped with the necessary skills to meet business objectives. His involvement in talent management reflects his commitment to building a strong workforce.
Subject Matter Expertise and Strategic Contributions
Milen Kirilov acts as a Subject Matter Expert during the pre-sales process for the Cloud and Infrastructure portfolio. He contributes to the development of the overall IT strategy, aligning Cloud and Infrastructure Service performance with business objectives. His expertise in IT service management and cloud infrastructure positions him as a key player in driving organizational success.