Sofia Alves
About Sofia Alves
Sofia Alves is a Salesforce Senior Professional with extensive experience in CRM consulting. She has worked with various organizations, including ec4u expert consulting ag and Novabase Consulting, and holds degrees in Education and Communication Media.
Current Role at DIGITALL
Sofia Alves serves as a Salesforce Senior Professional at DIGITALL since 2021. In this role, she utilizes her extensive knowledge in Salesforce to deliver solutions that meet client needs. Her responsibilities include consulting on Salesforce implementations and optimizing CRM processes. With three years of experience in this position, she contributes to the company's objectives by enhancing customer relationship management strategies.
Previous Experience at ec4u expert consulting ag
Before joining DIGITALL, Sofia Alves worked at ec4u expert consulting ag in various capacities. She was a Salesforce Consultant from 2018, following her role as a Microsoft Dynamics Consultant from 2017 to 2019. During her tenure, she was involved in projects that focused on CRM solutions, particularly in the Barcelona Area, Spain. Additionally, she worked on the Swisscom Project from 2015 to 2017, further expanding her expertise in CRM systems.
Educational Background
Sofia Alves has a solid educational foundation in Education and Communication Media. She earned her Licentiate degree from Instituto Politécnico de Santarém, studying from 2004 to 2007. She furthered her education with a Master's degree from Universidade de Évora, which she completed between 2007 and 2009. Additionally, she studied Microsoft Dynamics CRM at Rumos, achieving certification in 2012.
Technical Skills and Expertise
Sofia Alves possesses a diverse set of programming skills, including HTML, JavaScript, SQL, ASP, Flash, PHP, and CSS. Her technical expertise extends to CRM systems, particularly Siebel eCommunications and Tools 8.0. This combination of programming knowledge and CRM proficiency allows her to effectively address client requirements and contribute to successful project outcomes.
Career History in Consulting
Sofia Alves has a rich history in consulting, having worked at Novabase Consulting as an Associate Professional Consultant CRM from 2012 to 2014 in Dubai Telecommunications. She also engaged in several small CRM projects at Novabase in 2012. Earlier in her career, she served as an IT Teacher from 2007 to 2012, which provided her with a strong foundation in technology and education.