Yoana Dimitrova
About Yoana Dimitrova
Yoana Dimitrova is a Support Tier 1 professional currently employed at DIGITALL in Sofia, Bulgaria. She has previous experience as a Chat Support Agent at MochaHost and as a Junior Software Support Engineer at Tek Experts.
Current Role at DIGITALL
Yoana Dimitrova has been employed at DIGITALL as a Support Tier 1 since 2021. In this role, she provides essential support services, addressing client inquiries and resolving issues related to the company's offerings. Her position requires strong communication skills and a solid understanding of the technical aspects of the services provided by DIGITALL. She continues to contribute to the company's customer support team in Sofia, Sofia City, Bulgaria.
Previous Experience at MochaHost
Before joining DIGITALL, Yoana Dimitrova worked at MochaHost as a Chat Support Agent from 2020 to 2021. During her 8-month tenure, she engaged with customers through chat, assisting them with their inquiries and providing solutions to their problems. This experience helped her develop skills in customer service and technical support in a fast-paced environment.
Experience at Tek Experts
Yoana Dimitrova served as a Junior Software Support Engineer at Tek Experts from 2019 to 2020. Over the course of one year, she gained valuable experience in software support, where she was responsible for troubleshooting and resolving software-related issues for clients. This role enhanced her technical knowledge and problem-solving abilities in the software industry.
Educational Background in Economic Informatics
Yoana Dimitrova studied at the Professional School of Management, Administration and Services 'Atanas Burov' from 2013 to 2018. She focused on Economic Informatics, a field that combines economics and information technology. This educational background provided her with a foundational understanding of both business processes and technical systems, which supports her current career in customer support.