Jesus W. Allende
About Jesus W. Allende
Jesus W. Allende is a Customer Care Engineer at Nano Dimension, with a background in technical support and engineering roles across various companies. He holds a Bachelor of Applied Science in Electrical Engineering from Florida International University and possesses expertise in RF Technology and Embedded Systems.
Current Role at Nano Dimension
Jesus W. Allende serves as a Customer Care Engineer at Nano Dimension, a position he has held since 2020. In this role, he is responsible for providing technical support and ensuring customer satisfaction. His work involves addressing customer inquiries and troubleshooting issues related to the company's products and services. Allende's experience in customer care is complemented by his technical background, allowing him to effectively communicate complex information to clients.
Previous Experience in Technical Support
Before joining Nano Dimension, Allende held several technical support roles. He worked at Global Eagle Entertainment from 2012 to 2016, providing support in the Miami/Fort Lauderdale area for four years. He also served as a Technical Support professional at Navaero during the same period. Additionally, he was a Technical Field Engineer at Daktronics for seven months in 2012. These positions equipped him with valuable skills in troubleshooting and customer service.
Experience in Engineering Roles
Allende has held various engineering positions that have contributed to his expertise. He worked as a Supplier Quality Engineer at FCA Fiat Chrysler Automobiles for three months in 2018 in Auburn Hills, Michigan. He also served as a Customer Service Engineer at UBE Machinery Inc from 2018 to 2020 in Ann Arbor, Michigan. These roles involved applying engineering principles to improve product quality and customer satisfaction.
Educational Background in Electrical Engineering
Allende studied at Florida International University, where he earned a Bachelor of Applied Science in Electrical, Electronics, and Communications Engineering. His studies spanned from 2014 to 2018. This educational foundation has provided him with a strong understanding of engineering concepts, particularly in Electronics and Control Systems, which he applies in his professional roles.
Skills and Expertise in Engineering
Allende possesses advanced troubleshooting and critical thinking skills, which are essential for developing corrective action plans in engineering processes. His expertise includes RF Technology and Embedded Systems. He aims to leverage his knowledge to introduce innovative ideas in these fields, focusing on exceeding goals and enhancing engineering outcomes.