Earl Adona
About Earl Adona
Earl Adona is a Senior Technical Program Manager specializing in customer experience, currently working at Ditto. He has extensive experience in technical program management and customer support across various companies, including Upshop, eBay, and Livescribe, and holds a Bachelor of Science in Kinesiology and a minor in Business Information Computing Systems from San Francisco State University.
Current Role at DittoLive
Earl Adona serves as the Senior Technical Program Manager for Customer Experience at Ditto, a position he has held since 2023. His role involves overseeing customer experience initiatives, ensuring that the company's services meet client needs effectively. He operates remotely from the Atlanta Metropolitan Area, contributing to the company's focus on enhancing customer satisfaction and engagement.
Previous Experience in Customer Support and Management
Earl Adona has extensive experience in customer support and management roles across various organizations. He worked at Upshop as the VP of Customer Onboarding & Support from 2020 to 2021, where he focused on improving customer onboarding processes. He also held positions at Mobile Labs, where he served as Director of Customer Success & Technical Support from 2012 to 2017, and at Kobiton as VP of Customer Implementation & Support in 2022.
Background in Software Engineering
Earl Adona has a professional foundation in Software Engineering, which he leveraged throughout his career. He transitioned to focus on customer experience and success, utilizing his technical background to improve service delivery. His experience includes roles such as Lead Support & Automation Engineer at Kaiser Permanente IT and various positions at Livescribe Inc., where he contributed to software quality assurance and technical program management.
Education and Qualifications
Earl Adona studied at San Francisco State University, where he earned a Bachelor of Science degree in Kinesiology. He also completed a Minor in Business Information Computing Systems. His educational background supports his expertise in both technical and customer-focused roles, enabling him to effectively bridge the gap between engineering and customer experience.
Specializations and Skills
Earl Adona specializes in building and guiding high-performing teams within startups and early-stage companies. He emphasizes clear communication and defined expectations while managing performance metrics. Known for his proactive and entrepreneurial approach, he aligns team efforts with the company's overarching vision, driving change and transformation to meet organizational challenges.