AI Bo
About AI Bo
AI Bo is a service experience specialist at DJI, with a background in Electrical, Electronics and Communications Engineering from Tianjin University and Imperial College London. They focus on optimizing full-chain service experiences and are currently pursuing a Master's degree in Communications and Signal Processing.
Work at DJI
Currently, the individual holds the position of 服务体验专员 at DJI, where they have been employed since 2021. In this role, they focus on optimizing service experiences, leveraging their background in telecommunications and network systems. Their responsibilities include project planning, service management, and basic operations, contributing to the overall efficiency and effectiveness of service delivery at the company.
Education and Expertise
The individual studied at Tianjin University from 2014 to 2018, earning a Bachelor of Engineering in Electrical, Electronics and Communications Engineering. They furthered their education at Imperial College London, where they studied for one year from 2018 to 2019. Currently, they are pursuing a Master's degree in Communications and Signal Processing at the same institution, which enhances their expertise in the field and supports their professional role.
Background
Prior to their current role at DJI, the individual gained practical experience as an intern at Chevron in 2018, where they worked for four months in Tianjin. This internship provided foundational insights into service operations, which they have built upon in their subsequent roles.
Specialization in Service Experience Optimization
The individual specializes in full-chain service experience optimization. This specialization encompasses various aspects such as project planning, service management, and basic operations. Their strong foundation in telecommunications and network systems supports their ability to enhance service delivery and customer satisfaction.