Tim Hsu
About Tim Hsu
Tim Hsu is a Senior Program Director of Customer Success at DNAnexus, with a diverse background in customer success roles across various companies. He has held positions at Inkling, Stitch Labs, Pendo.io, Cyara, Endeca, and RichRelevance, and holds a BA in Finance from Miami University.
Current Role at DNAnexus
Tim Hsu serves as the Sr. Program Director of Customer Success at DNAnexus. He has held this position since 2024. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes through the company's services.
Previous Experience in Customer Success
Prior to his current role, Tim Hsu accumulated extensive experience in customer success across various organizations. He worked at Pendo.io as Senior Director of Commercial Customer Success from 2021 to 2022. Before that, he served as Director of Customer Success at Cyara from 2017 to 2021, and as Senior Director of Customer Success at Stitch Labs from 2016 to 2017. His career in customer success began with his role as Director of Customer Success at Inkling from 2015 to 2016.
Educational Background
Tim Hsu earned a Bachelor of Arts degree in Finance from Miami University, where he studied from 1988 to 1992. He also attended Hawken, although specific details about his studies there are not provided.
Early Career Experience
Tim Hsu's early career includes roles that contributed to his expertise in customer engagement and management. He worked as an Engagement Manager at Endeca from 2010 to 2012 and as a Relationship Manager at RichRelevance from 2012 to 2013. These positions helped him build foundational skills in customer relations and program management.