Michelle Olsen
About Michelle Olsen
Michelle Olsen is a Senior Support Manager at Dolly Inc., with extensive experience in customer support and management roles at JetBlue and a brief tenure at Louis Vuitton. She has worked in various capacities at JetBlue for nearly two decades, contributing to the company's operations in Salt Lake City, Utah.
Current Role at Dolly
Michelle Olsen serves as the Senior Support Manager at Dolly Inc. since 2022. In this role, she is responsible for overseeing support operations and enhancing customer service strategies. Her extensive experience in customer support management contributes to her effectiveness in this position.
Previous Experience at JetBlue
Michelle Olsen has a long tenure at JetBlue, where she worked in various capacities from 2001 to 2020. Her roles included Customer Support Manager, Emergency Response Officer, Manager of Mystery Callers, and Manager of Peer Mentors. This diverse experience allowed her to develop a comprehensive understanding of customer service and operational management within the airline industry.
Short Tenure at Louis Vuitton
Michelle Olsen worked as a Client Relationship Manager at Louis Vuitton for a brief period in 2020. Although her tenure lasted only three months, this role involved managing client interactions and enhancing customer satisfaction in a luxury retail environment.
Education and Expertise
While specific educational details are not provided, Michelle Olsen's extensive career in customer support and management roles indicates a strong foundation in customer service principles and operational strategies. Her expertise is reflected in her ability to manage teams and improve service delivery across different organizations.