Adam Lafler
About Adam Lafler
Adam Lafler is an IT Technician with extensive experience in desktop and laptop management, customer support, and network troubleshooting. He has worked at Domtar since 2016 and holds two Associate's degrees in Software Development and Network and System Administration from Mid-State Technical College.
Work at Domtar
Adam Lafler has been employed at Domtar as an IT Technician since 2016. In this role, he is responsible for coordinating and deploying desktop and laptop refreshes, which includes asset management and tracking. He engages in LAN troubleshooting and remediation as part of the IT support services. Adam also provides Tier 2 customer support for various hardware and software issues, including computers, servers, scanners, printers, and desktop applications. His work supports the operational efficiency of the organization.
Education and Expertise
Adam Lafler studied at Mid-State Technical College, where he earned an Associate's degree in Software Development from 2014 to 2016. He also completed an Associate's degree in Network and System Administration/Administrator from 2011 to 2014. His educational background provides him with a solid foundation in IT principles and practices, which he applies in his current role.
Background in IT Support
Before joining Domtar, Adam Lafler worked as an IT Contractor at ABR Employment Services for four months in 2016. He also gained experience as a Student Technician at Mid-State Technical College from 2011 to 2015. Additionally, he served as an Information Technology Intern at Catalyst Paper from 2015 to 2016. These positions contributed to his development of practical skills in IT support and customer service.
Technical Skills and Tools
Adam Lafler utilizes SCCM configuration management software in his daily tasks at Domtar. His responsibilities include engaging in LAN troubleshooting and remediation, which are essential for maintaining network integrity. He is adept at providing Tier 2 customer support, addressing a range of hardware and software issues, which reflects his technical proficiency in the IT field.
On-Call Support Responsibilities
As part of his role at Domtar, Adam Lafler participates in a rotation for weekly on-call 24/7 mill support. This responsibility ensures that technical issues are addressed promptly, contributing to the overall reliability of IT services within the organization.