Heather Hill
About Heather Hill
Heather Hill serves as the Head of Operations and Customer Success at Double, where she has worked since 2023. With a background in business operations and customer success, she has held various roles at companies like Stitch Fix and CBS Corporation, contributing to operational improvements and team development.
Current Role at Double
Heather Hill serves as the Head of Operations & Customer Success at Double since 2023. In this role, she oversees the operational strategies and customer success initiatives, ensuring that the company meets its objectives effectively. She has been instrumental in spearheading strategic OKRs for Operations and Customer Success, aligning these goals with the company's overarching priorities.
Previous Experience at Double
Prior to her current position, Heather Hill worked at Double as the Manager of Business Operations from 2020 to 2023. She also held the role of Senior Manager of Business Operations for four months in 2023. During her tenure, she created Standard Operating Procedures (SOPs) for client and contractor management and advanced key product launches by driving education and adoption among a large contractor team.
Career at Stitch Fix
Heather Hill's career at Stitch Fix spanned several roles from 2015 to 2020. She began as a Personal Stylist for eight months and then served as Styling Team Lead for eleven months in 2016. From 2017 to 2020, she worked as Regional Supervisor for Styling Operations in Southern California, managing a team and overseeing operational efficiency in the region.
Educational Background
Heather Hill earned her Bachelor of Arts (B.A.) in Communication and Media Studies, along with a minor in Spanish, from the University of San Diego, studying from 2001 to 2005. She furthered her education by obtaining a Master of Arts (M.A.) in Mass Communication/Media Studies from San Diego State University from 2005 to 2007. Additionally, she has served as an Adjunct Professor of Communication at both the University of San Diego & Grossmont College and Sierra College.
Media and Production Experience
Heather Hill has a background in media and production, having worked at CBS Corporation as a Producer/Reporter for 'Good Day Sacramento' and later as Executive Producer for the same program from 2010 to 2013. She also worked as a Talent Producer at AXS TV in 2013. Her experience in these roles contributed to her skills in communication and team management.