Armond Mack
About Armond Mack
Armond Mack is the Director of Client Care at Doximity, a position he has held since 2023. He has extensive experience in customer success and management, having previously worked at companies such as Rhythm Software and MemberSuite, Inc.
Current Role at Doximity
Armond Mack serves as the Director of Client Care at Doximity, a position he has held since 2023. He works remotely from San Francisco, California. In this role, Mack is responsible for overseeing client care initiatives and ensuring high levels of customer satisfaction.
Previous Experience at Rhythm Software
Before joining Doximity, Mack worked at Rhythm Software as the Director of Customer Experience from 2021 to 2023. Based in Atlanta, Georgia, he focused on enhancing customer interactions and improving service delivery during his two-year tenure.
Career at MemberSuite, Inc.
Mack has a notable history with MemberSuite, Inc., where he held two positions. He was a Senior Customer Success Manager from 2015 to 2017 and later served as the Director of Customer Success from 2017 to 2018. His work contributed to the company's customer engagement strategies.
Educational Background
Mack studied at Georgia State University Perimeter College, where he earned an Associate of Science (A.S.) degree in Business Administration and Management from 2005 to 2007. This educational foundation has supported his career in customer success and management.
Professional Journey
Mack's career includes various roles in customer success and management. He has worked at Net Health as a Customer Reference Program Manager, Brightstar Corp. as Senior Manager of Program Design, PureCars as Success Manager, and AT&T, Inc. as a Sales Professional. His diverse experience spans over a decade in the customer service sector.