Shana Cloonan
About Shana Cloonan
Shana Cloonan is a Client Success Manager at Doximity, where she has worked since 2021. She has a diverse background in account management and marketing, with previous roles at CooperVision, Brafton Inc., and Nordstrom.
Current Role at Doximity
Shana Cloonan serves as a Client Success Manager at Doximity since 2021. In this role, she is responsible for executing all aspects of hospital marketing campaigns on the Doximity platform. Cloonan develops strategy recommendations for hospital and healthcare marketing to drive client marketing campaigns. She assists in maintaining and improving internal documents and communication processes, ensuring efficient operations within the team. Additionally, she produces client reports and collaborates with sales partners to present results to clients, enhancing the overall client experience.
Previous Experience at Brafton Inc.
Prior to her current position, Shana Cloonan worked at Brafton Inc. as a Senior Content Marketing Strategist from 2018 to 2021. During her three years in this role, she focused on developing content strategies that aligned with client objectives. Her experience in content marketing provided her with valuable insights into client needs and effective communication strategies, which she applies in her current role at Doximity.
Work History at CooperVision and Nordstrom
Shana Cloonan has a diverse work history that includes significant roles at CooperVision and Nordstrom. At CooperVision, she served as a Senior Account Specialist from 2015 to 2018, where she managed client accounts and contributed to customer satisfaction. Prior to that, she held various positions at Nordstrom, including Assistant Department Manager and Sales Associate, from 2013 to 2015. She also participated in the Future Nordstrom Leaders Management Program in 2014, which provided her with foundational management skills.
Educational Background
Shana Cloonan holds a Bachelor of Science degree in Fashion Marketing & Management from The Art Institute of Pittsburgh-Online Division, which she completed from 2015 to 2017. Additionally, she earned a Bachelor's degree in Communications from CSU Chico, studying there from 2009 to 2013. Her educational background equips her with a strong foundation in marketing and communication, which she leverages in her professional roles.
Role at American Income Life: AO
In 2021, Shana Cloonan briefly worked as an Account Manager at American Income Life: AO for six months. In this position, she focused on managing client accounts and providing support to clients in Phoenix, AZ. This role contributed to her experience in client management and account strategy.