Susan Chen
About Susan Chen
Susan Chen is a Senior Client Success Manager at Doximity, where she has worked since 2022. She holds an MBA from Montclair State University and has extensive experience in client services and marketing across various industries.
Work at Doximity
Susan Chen has been serving as a Senior Client Success Manager at Doximity since 2022. In this role, she is responsible for managing client relationships and ensuring successful product implementation. She has also mentored associate client success managers and created internal training documents for new products. Her work includes managing the delivery of monthly metrics and reporting to clients, as well as leading account management for significant clients, including Novo Nordisk and Daiichi Sankyo, overseeing over $13 million in annual revenue.
Education and Expertise
Susan Chen earned her MBA in Business Administration and Management from Montclair State University, completing her studies from 2012 to 2013. She also holds a B.S. in International Business and Marketing from the same institution, where she studied from 2006 to 2009. Her educational background provides her with a solid foundation in business principles, which she applies in her current role at Doximity.
Background
Susan Chen has a diverse professional background, having worked in various roles across multiple organizations. Prior to her current position at Doximity, she held roles at WebMD, where she served as Program Marketing Manager and Account Manager, and at Dentons, where she worked as a Senior Digital Marketing Coordinator and Marketing Technology Coordinator. Her early career included positions at Abercrombie & Fitch and Stop & Shop, where she gained experience in customer service and sales.
Achievements
In her current role, Susan Chen has successfully test piloted and launched new proof of concept products, collaborating closely with product and engineering teams. She has also contributed to the launch of a project called Next Best Action, working with external teams. Additionally, she has identified inefficiencies in internal processes and provided solutions to streamline operations, showcasing her problem-solving skills and commitment to improving client success.