Zubaid Faqiri
About Zubaid Faqiri
Zubaid Faqiri is an Operations Support Officer at DP World, where he has worked since 2019. He holds a Bachelor's degree in Computer Science and a Master's degree in General Management and Leadership, and has experience in various roles including customer support and project implementation.
Work at DP World
Zubaid Faqiri has been serving as an Operations Support Officer at DP World since 2019. His role is based in Jafza 17, Jebel Ali, where he has accumulated five years of experience. In this position, he has contributed to various operational initiatives and projects, including the successful implementation of the NAU project, which enhanced digital management capabilities for the Marine Agency.
Education and Expertise
Zubaid Faqiri holds a Bachelor's degree in Computer Science from Maiwand Higher Education Institute, where he studied Computer Systems Networking and Telecommunications from 2015 to 2019. He also earned a Bachelor's degree in Computer Science from the University of Wollongong in Dubai, focusing on Digital System Security from 2014 to 2018. Additionally, he completed a Master's degree in General Management and Leadership at the Swiss School of Management from 2019 to 2021.
Background
Zubaid Faqiri began his career as a Customer Support Agent at Etisalat in Kabul, Afghanistan, from 2013 to 2014. He then worked at The American University of Afghanistan as a Translation and Radio Operator from 2014 to 2016. He has also been involved in graphic design, translation, and interpretation at The American University of Afghanistan since 2012.
Achievements
Zubaid Faqiri played a significant role in the NAU project, where he trained new joiners and conducted quality assurance testing across multiple platforms. He successfully transitioned customers from manual processes to a smart digital system, which reduced processing times for dhow entry permissions. He also delivered project demos to over 30 entities and contributed to the rebranding of the Manasah e-commerce website into DuBuyworld.
Current Role at DUTECH LLC
In addition to his position at DP World, Zubaid Faqiri has been working as an Operation Analyst at DUTECH LLC since 2018. His responsibilities in this role include analyzing operational processes and contributing to the efficiency of the organization within the United Arab Emirates.