Bob Plotts
About Bob Plotts
Bob Plotts is a Manager of Technical Support with extensive experience in the technology sector, including over two decades at Bloomberg LP and roles at StreamSets Inc. and Dremio since 2022.
Work at Dremio
Bob Plotts has been employed at Dremio since 2022, serving as the Manager of Technical Support. In this role, he oversees the technical support team, ensuring that customer inquiries and issues are addressed promptly. His responsibilities include advocating for customer needs, prioritizing software bugs and enhancements, and coordinating with various teams to improve service delivery. His experience in managing technical support operations contributes to the overall efficiency of the support process at Dremio.
Previous Experience at Bloomberg LP
Bob Plotts worked at Bloomberg LP for 23 years, from 1987 to 2010, in New York, NY. During his tenure, he held multiple positions, including Senior Manager, Manager, DBA Team Lead, and Developer. His extensive experience at Bloomberg LP provided him with a strong foundation in technical support and management, allowing him to develop skills that are applicable in his current role.
Experience at StreamSets Inc.
Before joining Dremio, Bob Plotts worked at StreamSets Inc. as the Manager of Technical Support from 2016 to 2022. In this position, he was responsible for managing the technical support team and ensuring customer satisfaction. His role involved addressing escalated customer issues and collaborating with engineering teams to enhance product offerings based on customer feedback.
Education and Expertise
Bob Plotts studied computer science at Brookdale Community College, completing his studies in 1980 over a period of 11 months. His educational background laid the groundwork for his career in technical support and management. Throughout his professional journey, he has engaged with engineering teams, mentored engineers in technical and customer care topics, and supported their career development.