Abdulrahman Al Hammadi
About Abdulrahman Al Hammadi
Abdulrahman Al Hammadi is the Manager of IT Applications & Digital Operations at du in Dubai, where he has worked since 2021. He holds an MBA from the University of Sharjah and has extensive experience in IT management, having previously served as a Senior Manager at Sharjah Islamic Bank for 13 years.
Work at du
Abdulrahman Al Hammadi has served as the Manager of IT Applications & Digital Operations at du since 2021. In this role, he oversees the implementation of IT management processes, ensuring that application statuses are fully visible to management. He has deployed ITIL processes for Service Desk management, which includes Request Fulfillment, Incident Management, and Problem Management. His leadership extends to managing a team of 10 staff members, focusing on operational efficiency and service quality.
Education and Expertise
Abdulrahman Al Hammadi studied at the University of Sharjah, where he completed an Executive Master of Business Administration (MBA) from 2017 to 2018. He also attended the Higher Colleges of Technology. His educational background is complemented by certifications in ISO, ITIL, COBIT, PMP, and Cisco, reflecting a comprehensive understanding of IT management and governance frameworks.
Background
Before joining du, Abdulrahman Al Hammadi worked at Sharjah Islamic Bank as the Information Technology Operations Support Senior Manager from 2008 to 2021. His tenure there spanned 13 years, during which he developed and maintained Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high performance in IT operations. His experience in both banking and telecommunications has equipped him with a diverse skill set in IT operations.
Achievements
Abdulrahman Al Hammadi has implemented Business Service Management (BSM) processes that provide IT management with comprehensive visibility on application statuses. He has also built a knowledge management and Standard Operating Procedures (SOP) repository to improve processes and facilitate knowledge transfer within his organization. Additionally, he founded TheEMall, an e-commerce platform, showcasing his entrepreneurial skills alongside his corporate responsibilities.
Leadership and Management Skills
Abdulrahman Al Hammadi possesses strong leadership and team management skills, demonstrated through his current role at du and previous position at Sharjah Islamic Bank. He manages a team of 10 staff members and emphasizes the importance of strategic planning and efficiency. His ENTJ personality type reflects his focus on long-term goals, risk identification, and decision-making abilities.