Ahmed Rashad
About Ahmed Rashad
Ahmed Rashad serves as the Customer Experience Director at du, where he has worked since 2018. He holds a Bachelor's degree in Electronics and Telecommunications from the Arab Academy for Science, Technology and Maritime Transport and a Master's degree in Marketing from the American University in Dubai.
Work at du
Ahmed Rashad has been a key member of du since 2004. He started his career at the company as a Customer Experience Specialist, where he worked for nine years until 2013. Following this role, he served as Product Launch Manager from 2013 to 2016, focusing on the introduction of new products to the market. In 2016, he transitioned to the position of Customer Experience Manager, a role he held for two years before being promoted to Customer Experience Director in 2018. In his current role, he oversees strategies to enhance customer satisfaction and engagement.
Education and Expertise
Ahmed Rashad holds a Bachelor's degree in Electronics and Telecommunications from the Arab Academy for Science, Technology and Maritime Transport, where he studied from 1999 to 2004. He furthered his education by obtaining a Master's degree in Marketing from the American University in Dubai, completing his studies between 2012 and 2014. His educational background provides him with a solid foundation in both technical and marketing disciplines, which he applies in his roles within du.
Background
Ahmed Rashad began his professional journey in the telecommunications sector in the UAE. His extensive experience at du spans nearly two decades, allowing him to develop a deep understanding of customer experience and product management. His career progression reflects a commitment to enhancing customer interactions and driving product success within the company.
Achievements
Throughout his tenure at du, Ahmed Rashad has contributed significantly to various initiatives aimed at improving customer experience. His roles have involved managing product launches and developing strategies to enhance customer satisfaction. His long-standing commitment to the telecommunications industry has positioned him as a knowledgeable leader in customer experience management.