Shiela Marquez
About Shiela Marquez
Shiela Marquez is a Retail Sales Specialist currently working at du in Dubai, United Arab Emirates, with a background in customer service and sales spanning over 16 years. She has previously held positions at Hawaiian Airlines and Teleperformance, and she holds a Bachelor's degree in Foods, Nutrition, and Wellness Studies from the Polytechnic University of the Philippines.
Work at du
Shiela Marquez has been employed at du as a Retail Sales Specialist since 2017. In this role, she is responsible for engaging with customers, promoting products, and providing exceptional service in the telecommunications sector. Her experience in customer relations enhances her ability to meet customer needs effectively. Shiela's tenure at du has contributed to her understanding of the retail landscape in Dubai, United Arab Emirates.
Previous Experience at Hawaiian Airlines
Shiela Marquez worked at Hawaiian Airlines as a Customer Service Agent from 2013 to 2017. During her four years in this position, she developed skills in customer service and handling irregular operations within the airline industry. Her experience in this role provided her with valuable insights into customer interactions and operational challenges in the aviation sector.
Education and Expertise
Shiela Marquez earned her Bachelor's degree in Foods, Nutrition, and Wellness Studies from the Polytechnic University of the Philippines, completing her studies from 2003 to 2008. This educational background equips her with knowledge in health and wellness, which can be beneficial in various customer service roles. Additionally, she has developed expertise in using various software systems, including SABRE GDS for airline reservations and Oracle ERP for enterprise resource planning.
Career at Dell Computer
Shiela Marquez has been a Sales Professional at Dell Computer since 2008, amassing 16 years of experience in sales. Her role involves engaging with clients, understanding their needs, and providing tailored technology solutions. This long-standing position has allowed her to build a strong foundation in sales strategies and customer engagement.
Background in Customer Service
Shiela Marquez has a robust background in customer service, having worked in various roles prior to her current positions. She served as a Customer Service Representative at Teleperformance from 2013 to 2017 and as a Customer Service Specialist at TELUS International Philippines from 2008 to 2013. These experiences have honed her skills in customer relations and service delivery across different industries.