Usman Zafar Sipra
About Usman Zafar Sipra
Usman Zafar Sipra is an Account Manager for Medium & Large Enterprises at du, where he has worked since 2016 in Dubai. He holds a Bachelor's degree in Computer Science and an MBA in Marketing, and has extensive experience in account management and customer relations across various telecommunications companies.
Work at du
Usman Zafar Sipra has been employed at du since 2016, serving as an Account Manager for Medium & Large Enterprises. In this role, he is responsible for maintaining and expanding relationships with existing clients, ensuring customer satisfaction at the management level. He previously held positions at du, including Senior Account Executive in SME Commercial Sales from 2014 to 2016 and Account Executive in Commercial Sales from 2013 to 2014. His experience at du encompasses a strong focus on aligning telecom solutions with client business and IT strategies.
Education and Expertise
Usman Zafar Sipra holds a Master's degree in Business Administration with a focus on Marketing from the Institute of Management Sciences, which he completed in 2012. He also possesses a Bachelor's degree in Computer Science from The Global College, achieved between 2002 and 2004. His educational background provides a solid foundation in market research, strategic development, and project management, which are essential for his role in account management.
Background
Prior to his current role at du, Usman Zafar Sipra worked at Best Business BPO as an Operations Manager for 11 months in 2012-2013. He also gained experience at Warid Telecom, where he served as a Customer Service Executive from 2008 to 2012. His career path reflects a consistent focus on customer service and account management, contributing to his expertise in managing medium and large enterprise accounts.
Achievements
Usman Zafar Sipra utilizes a network of industry contacts to generate new business opportunities. He engages in direct professional account management activities, including resolving customer complaints regarding sales and services. His commitment to continued education allows him to stay updated on new products and improved sales techniques, enhancing his effectiveness in his role.