Waleed Ibrahim
About Waleed Ibrahim
Waleed Ibrahim is the Manager of IT Service Operations Centre at du, where he has worked since 2018. He has over a decade of experience in IT support roles, including positions at United Arab Emirates University and du.
Work at du
Waleed Ibrahim has been employed at du since 2007. He initially served as a Technical Support Engineer for five years, where he was responsible for providing technical assistance and support to customers. In 2011, he transitioned to the role of IT Mobility and VIP Support Specialist, focusing on high-level support for VIP clients and mobility solutions. In 2018, he advanced to the position of Manager IT Service Operations Centre, overseeing operations and ensuring efficient service delivery. His tenure at du has spanned over 16 years, reflecting his commitment to the organization.
Education and Expertise
Waleed Ibrahim earned a Bachelor's degree in Electrical and Computer Engineering from the Faculty of Engineering, where he studied from 1995 to 2000. He also attended Cairo University, further enhancing his educational background. His academic foundation has equipped him with the technical skills necessary for his roles in IT service operations and support. His expertise encompasses IT service management, technical support, and client relations, which are critical in his current managerial position.
Background
Waleed Ibrahim began his career in IT as an IT Support Engineer at United Arab Emirates University from 2005 to 2006. This role provided him with foundational experience in technical support and customer service. Following this position, he joined du in 2007, where he has developed his career over the years. His experience spans various roles within the IT sector, contributing to his comprehensive understanding of IT operations and service delivery.
Achievements
Throughout his career, Waleed Ibrahim has held various positions that demonstrate his growth and expertise in the IT field. His progression from Technical Support Engineer to Manager IT Service Operations Centre at du highlights his ability to adapt and excel in different roles. His long-standing service at du and previous experience at United Arab Emirates University showcase his commitment to the IT industry and his contributions to service operations.