Zabria Abedin
About Zabria Abedin
Zabria Abedin is a Credit Control and Collection Training and Quality Specialist in Finance at du, where she has worked in various roles since 2010. She holds a master's degree from Murdoch University in Dubai and has extensive experience in quality assurance and customer service.
Work at du
Zabria Abedin has a long tenure at du, beginning her career there in 2010 as a Customer Service Representative for Fixed Services. Over the years, she has held various roles, including Executive Escalations from 2012 to 2016, where she worked for four years. She transitioned to a Junior Analyst position in Premium Quality Assurances Management for two months in 2014, followed by a month in Quality Certification in 2015. Zabria served as a Social Media Associate from 2014 to 2016 for two years. Since 2016, she has been a Quality Assurance Analyst in the Contact Center. In 2018, she took on the role of Credit Control and Collection Training and Quality Specialist in Finance, where she has been working for six years.
Education and Expertise
Zabria Abedin studied at Gulf Asian English School from 1994 to 2006, completing her foundational education. She then attended the International School of Creative Science for one year in 2006-2007. Zabria pursued her master's degree at Murdoch University in Dubai, where she studied from 2013 to 2014. Her educational background supports her expertise in finance and quality assurance, particularly in the context of customer service and credit control.
Background
Zabria Abedin began her professional career in customer service, initially working at Mena Business Services as a Customer Service Representative in 2010 for two months. She then joined du, where she progressively advanced through various roles, gaining experience in customer relations and quality assurance. Her extensive experience at du spans over a decade, reflecting her commitment to the organization and her development in the finance and quality assurance sectors.
Achievements
Throughout her career at du, Zabria Abedin has transitioned through multiple roles, demonstrating her adaptability and growth within the company. Her current position as a Credit Control and Collection Training and Quality Specialist in Finance highlights her expertise in financial processes and quality management. Zabria's experience in quality assurance and customer service has contributed to her understanding of operational excellence and customer satisfaction within the telecommunications industry.