Zahra Tul Aqsa
About Zahra Tul Aqsa
Zahra Tul Aqsa is a Customer Service Representative with extensive experience in the telecommunications industry. She holds a Bachelor of Business Administration from the University of Moscow and has worked at Du for 14 years, enhancing customer service processes through her expertise in IT Service Management Framework.
Work at du
Zahra Tul Aqsa has been employed at du as a Customer Service Representative since 2010. Over her 14 years of service, she has developed a strong understanding of customer needs and service delivery within the telecommunications sector. Her role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Zahra's extensive experience at du has equipped her with the skills necessary to navigate complex customer interactions effectively.
Education and Expertise
Zahra studied at the University of Moscow, where she earned a Bachelor of Business Administration from 2013 to 2016. This educational background provides her with a solid foundation in business principles, which she applies in her customer service role. Additionally, she possesses expertise in the IT Service Management Framework (ITSMF), which enhances her ability to improve customer service processes and deliver effective solutions.
Background
Before joining du, Zahra worked as a Customer Relations Officer at Al-Futtaim from 2009 to 2010. This position allowed her to gain valuable experience in customer relations and support, further preparing her for her current role in telecommunications. Her background in technical support within the telecommunications industry has contributed to her proficiency in managing customer inquiries and technical issues.
Technical Skills
Zahra demonstrates proficiency in Microsoft Excel, which plays a crucial role in her customer service functions. Her skills in data management and analysis enable her to streamline processes and enhance the efficiency of customer service operations. This technical expertise supports her ability to handle customer data effectively and contribute to informed decision-making within her team.