Zameer Khan
About Zameer Khan
Zameer Khan is a Billing Support Assistant at Du in Dubai, United Arab Emirates, where he has worked since 2011. He has a background in customer service, having previously held roles at Du and Reliance Communications, and specializes in resolving complex customer issues and enhancing service quality.
Work at du
Zameer Khan has been employed at du since 2011, currently serving as a Billing Support Assistant. His role involves upselling various products and packages, including prepaid and postpaid mobile options with handset offers. Prior to this position, he worked as a Customer Service Representative at du from 2008 to 2010 for two years. His responsibilities include preparing daily reports on customer requests and coordinating with different departments to resolve customer complaints.
Previous Experience at Reliance Communications
Before joining du, Zameer Khan worked at Reliance Communications as a Customer Service Representative from 2006 to 2008 in Bombay, Maharashtra, India. His experience in customer service laid the foundation for his subsequent roles in the telecommunications industry, enhancing his skills in customer interaction and issue resolution.
Education and Expertise
Zameer Khan studied at the University of Mumbai, where he earned a Bachelor's degree in Commerce from 2001 to 2006. His educational background provides him with a solid understanding of business principles, which he applies in his current role. Additionally, he has developed expertise in handling escalations of complex customer issues and collaborating with various teams to improve service quality.
Collaboration and Customer Service
In his current position, Zameer Khan actively engages with Sales Support and Logistics teams to enhance customer service and product delivery. He collaborates with the Quality Assurance Team and the Enterprise Billing Team to address customer complaints effectively. His role includes providing continuous feedback to management aimed at improving the overall customer experience.
Skills in Customer Issue Resolution
Zameer Khan specializes in managing escalations of complex customer issues, ensuring effective resolution. His responsibilities include coordinating with various departments to address customer complaints and providing solutions. This skill set is crucial for maintaining customer satisfaction and loyalty in the competitive telecommunications market.