Duos
Duos provides a tech platform and activation programs that connect Medicare beneficiaries with resources to improve health outcomes and satisfaction through AI-powered digital experiences and personalized member activation.
Services
Duos offers a technology platform and activation programs aimed at connecting Medicare beneficiaries with essential resources to improve health outcomes and satisfaction. They provide AI-powered digital experiences designed to match social determinants of health (SDoH) and care navigation needs with relevant Medicare benefits, community resources, and government programs. Duos utilizes a single point of service solution that indexes over 100,000 plan benefits, community resources, and government programs, ensuring that care teams have easy access to all necessary information. They also provide both digital self-service and virtual-human support for Medicare plans and provider organizations.
AI-Powered Recommendation Engine
Duos employs an AI-powered recommendation engine to offer proactive and personalized member activation. This technology increases awareness and understanding of Medicare Advantage benefits by matching users' social determinants of health and care navigation needs with available Medicare benefits and relevant community resources. This personalized approach helps in managing a member's health more effectively and meets their specific needs.
Digital and Virtual Support
Duos provides comprehensive digital and virtual support for Medicare plans and provider organizations. Their services include both self-service digital tools and virtual-human support options. This range of services ensures that Medicare beneficiaries can access the help they need in a manner that suits their preferences, contributing to improved satisfaction and health outcomes.
Achievements and Impact
Duos has demonstrated significant results with their technology and services. They have achieved an 86% faster navigation time to find benefits and coverage, an 84% automatic wellness visit (AWV) gap closure, a 93% fulfillment rate for social and SDoH needs, and a 90% increase in plan retention. These metrics highlight the effectiveness of their AI-powered recommendation engine and comprehensive support in improving member outcomes and satisfaction.