Ryan Mathews
About Ryan Mathews
Ryan Mathews is an Enterprise Customer Success Manager at Earnix in London, England, with a strong background in insurance underwriting and technology integration. He has transitioned from traditional insurance to Insurtech and Fintech, focusing on enhancing operational efficiency and guiding industry leaders through technological innovation.
Work at Earnix
Ryan Mathews has been serving as the Enterprise Customer Success Manager at Earnix since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Earnix's solutions. His position is based in London, England, where he collaborates with various stakeholders to facilitate successful implementations and drive customer engagement.
Previous Experience in Insurance and Insurtech
Ryan Mathews has extensive experience in the insurance sector, having held multiple roles across various organizations. He worked at Mitsui Sumitomo Insurance Group as an Exposure & Catastrophe Modelling System Administrator and as a CeOp's Underwriting System Administrator. He also served as an Underwriting Assistant at MS Amlin and as a Senior Marine Underwriter at RSA. His transition to Insurtech involved roles at Concirrus, where he progressed from Client Delivery Manager to Director of Customer Success.
Education and Training
Ryan Mathews studied at Greensward Academy from 2003 to 2008. His educational background laid the foundation for his career in insurance and technology, equipping him with essential skills that he has applied throughout his professional journey.
Expertise in Technology and Innovation
Ryan Mathews has developed a strong understanding of the challenges associated with legacy infrastructure in the insurance industry. He actively collaborates with industry leaders to guide them through technological innovations, focusing on enhancing efficiency, growth, and return on investment. He believes in the importance of Machine Learning and AI for the future of commerce and is committed to helping professionals leverage these technologies.
Achievements in Customer Success
Throughout his career, Ryan Mathews has made significant contributions to customer success initiatives. At Concirrus, he held the position of Head of Customer Success and later as Director of Customer Success, where he was instrumental in improving client relationships and driving strategic outcomes. His background in insurance underwriting for specialty markets has provided him with insights into operational constraints, enabling him to support industry experts effectively.