Mateus Nogueira 🏳️🌈
About Mateus Nogueira 🏳️🌈
Mateus Nogueira is a CX Process Improvement Analyst Jr at EBANX, where he has worked since 2022 in Curitiba, Brazil. He has a diverse background in customer experience roles, previously working at Vivo and holding various positions at EBANX.
Work at EBANX
Mateus Nogueira has been employed at EBANX since 2020, progressing through various roles. He started as a Customer Experience Assistant and worked in that position for one year. He then served as a Customer Experience Analyst JR - Tech Leader Finance from 2021 to 2022 for 11 months. Currently, he holds the position of CX Process Improvement Analyst JR, which he has occupied since 2022. His work is based in Curitiba, Paraná, Brazil.
Previous Experience at Vivo
Mateus Nogueira has extensive experience at Vivo (Telefônica Brasil), where he held multiple positions from 2017 to 2019. He began as a Technical Support - CRM for four months in 2017. He then worked as a TOP Mobile Telephony Attendant for four months before transitioning to the role of MOVEL V Customer Service Consultant, which he held for one year. Additionally, he served as a Social Media Attendant from 2019 to 2020 for ten months.
Education and Expertise
Mateus Nogueira studied at UNOPAR - Universidade Norte do Paraná, where he pursued a degree in Gestão de Recursos Humanos from 2021 to 2023. He also completed a Técnico em logística at Apoena, focusing on Gestão da Cadeia de Suprimentos e Logística from 2014 to 2015. Furthermore, he studied Aviação at Drakon Escola de Aviação Civil, earning the title of Comissário de Bordo from 2020 to 2021.
Personal Philosophy and Values
Mateus Nogueira emphasizes the importance of willpower and determination in achieving one's potential. He advocates for open communication and believes that stating the obvious can be necessary for clarity. He has a passion for cultural diversity and values the power of differences in bringing people together.